Support center

Get help without losing the thread of your case.

Use FAQs for quick routing, the case wizard for product guidance, and tickets when a human needs to look at access, billing, privacy, or a product issue.

Open workspace Account

CareerCaseOS™

Support is for product, account, billing, and privacy issues. For legal, financial, medical, workplace-safety, or crisis matters, use qualified human support in your jurisdiction.

Support readiness

Sign in for account-aware help.

Visitors can still open a ticket, but signed-in support can connect the issue to ticket history, feature-access metadata, and account preferences without asking you to paste private career content.

Ticket routing

Choose the issue path before you write.

Try Case Guide first

Login or email access

high

Magic links, verification loops, browser handoff issues, or account access blockers.

Include

Email address used
Exact sign-in URL
Browser/device

Open sign-in

Billing or subscription

high

Plan state, upgrade/downgrade, Stripe checkout, renewal, cancellation, or entitlement mismatch.

Include

Account email
Plan expected
Plan shown

Open account

Privacy request

high

Export, deletion, correction, cookie/consent questions, or privacy-rights workflow.

Include

Account email
Request type
Region if relevant

Privacy rights

Feature guidance

normal

You are unsure which workspace, tool, or next move fits your current opportunity-table work.

Include

Feature/page name
What you are trying to accomplish
What you already tried

Ask Case Guide

Bug report

normal

A page errors, a button does not respond, a saved item is missing, or the UI behaves incorrectly.

Include

Exact URL
Steps to reproduce
Expected result

Back to workspace

Account

normal

Preferences, support mirror consent, workspace focus, export/delete, or account-level settings.

Include

Account email
Setting involved
Current value shown

Open account

General question

normal

A product or workflow question that does not fit access, billing, privacy, bug, or feature guidance.

Include

Where you are in the app
What decision you are trying to make
What would count as resolved

Support home

FAQ

Fast answers

Privacy rights

I do not know what to do next.

feature

Start on Home. It reads what the system already knows, then routes you to one focused next move: proof, analyzer, ask, resume, job search, or design.

Open Home

My magic link is not arriving.

Open a login ticket and include the email address you are trying to use. If you can access the app from another address, submit from inside the account so support can connect it to your user record.

Where do I manage my plan?

billing

Account shows the current subscription state and available upgrade or billing actions. Billing issues should be opened as high-priority support tickets.

Open Account

Can support see my career content?

privacy

The support queue is metadata-first. Do not paste sensitive career details unless they are required to solve the issue. Admin list views do not select ticket body text.

Privacy