This Refund Policy explains how refunds work for paid CareerCaseOS products, offered by Conscious Creation Pathways LLC (Delaware, USA). Paid features may be inactive at launch; this policy applies when they are active. It is meant to be fair and plain — no tricks, no hoops, no dark patterns. It works alongside our Terms of Service.
1. Subscriptions (Core / Pro)
- Your first 14 days. If, within 14 days of your first paid charge for a plan, you're not satisfied, tell us and we will refund that charge. You do not have to give a reason. This is about your satisfaction with the product, never about a career outcome.
- Subscriptions renew automatically, every month or every year depending on the plan you chose. You can cancel anytime from your account; cancellation stops the next renewal and you keep access until the end of the period you already paid for.
- Recent renewal. If you were charged for a renewal you did not intend and contact us within 14 days of that charge, we will refund it, provided you have not made substantial use of the new period. We would rather refund an honest mistake than keep money you did not mean to spend.
- Partial periods. Outside those windows, subscription fees for the current period are generally non-refundable, but tell us your situation — we review requests in good faith and will do the fair thing.
- What a refund changes. A refund ends the paid access that the refunded charge paid for. Everything you saved is kept, and you can still export or delete it.
2. One-time purchases (Entry Kit and practice pack)
- Your first 14 days. The same 14-day promise applies: if, within 14 days of buying, you're not satisfied, tell us and we will refund the purchase.
- If your purchase included a practice pack. A full refund ends both the kit and the pack. If we refund only the pack's price, the pack is removed and you keep the kit.
- If something went wrong — you were charged but did not receive what you bought, were charged more than once, or it failed to generate — contact us and we will re-deliver it or refund you. For this there is no 14-day limit.
- Outside the 14 days, a one-time purchase that was delivered correctly is generally non-refundable.
3. How to request a refund
Write to support at [email protected] from the email address on your account. Where the billing section of your account shows a Request a refund button, you can use that instead. Tell us what you bought and what happened — that is enough. You do not need to justify yourself beyond the facts, and there is no phone tree or retention gauntlet to get through.
4. Timeframe
We aim to respond within 3 business days and to approve eligible refunds promptly. Approved refunds are issued to your original payment method through Stripe; depending on your bank or card issuer, it can take several additional business days for the money to appear.
5. Free trials
If we offer a free trial, we will tell you clearly, before you start, when it ends and what you will be charged if you keep the plan. You can cancel before the trial ends to avoid any charge. If a trial converts to a paid plan and you did not intend that, the recent-renewal rule in Section 1 applies.
6. Your free rights are never affected
Exporting and deleting your data is always free and is never tied to a refund. Whether or not you request a refund, you can download all of your data and delete your account at any time.
7. Payment disputes (chargebacks)
If something looks wrong on a charge, please contact us first — we can almost always resolve it faster than a chargeback, and we would rather fix it directly. If you do dispute a charge with your bank, this is what happens:
- While the dispute is open, the paid access that charge paid for is paused. We do not refund a charge while its dispute is open, because your bank is already deciding it.
- If your bank decides the charge stands, your paid access comes back.
- If your bank takes the money back, a subscription paid by that charge is canceled and you move to the Free plan (or to an Entry Kit you bought separately). Everything you saved is kept. You can subscribe again later.
A dispute never affects your right to export or delete your data.
8. Changes to this Policy
We may update this Refund Policy from time to time. When we make a material change we will update the effective date above. The policy in effect at the time of your purchase applies to that purchase.
9. Contact
Conscious Creation Pathways LLC — Delaware, USA. Refund questions? Email [email protected].
See also our Privacy Policy and Terms of Service.